Property Management FAQ

Its so easy! If you're not satisfied with the service you are receiving from your current manager, just complete our Switch Me Form.

The first thing we advise is that you talk to us! Tell us your needs, and why you want to make the change.  We'd like to get to know each other first to make sure we can work for you to deliver the service we think you deserve.

Its as simple as filling out a form, but its important to examine your current contract if its managed by another company.  If you’re unhappy with your current agent but there's a penalty fee for exiting the contract, we are happy to talk about what we can do to compensate for this.

If you are overseas just give us a call!

We focus on building positive relationships with all prospective clients from the start.  We like to ensure that we can offer the excellent service our company was created to deliver, to do this we need to establish that your property is located within our boundaries and to explain to you what we offer as your personal property management company.

Assuming you’re a long term property investor- it is important to prioritise your annual maintenance, and ensuring that the gutters are clear and that the building envelope is doing its job (preventing water ingress) should be the top of your list.

Use input from your tenants to see which improvements you could do to make them happy. You should aim to first make improvements that generate better returns, and the tenants will generally tell you this.  We find asking prospective tenants at rental property viewings can yield good honest opinions about what they would improve on.

Getting quotes for maintenance work:

Always think through what you are spending money on, have a plan, and be specific when requesting quotes, e.g. is your trade company quoting to remove all waste from site? This is important especially if you have an older house that may have lead paint on the walls.

Think about relevant health and safety issues- make it a requirement of contract that workers use the correct personal protective equipment (this is imperative if your rental ownership is under a company which makes you liable for  health and safety of employed trade staff).

We don’t manage just any old rental, we are not about quantity but quality of service.  We choose to manage a limited number of houses per agent as we believe this is the best way to achieve thorough and exceptional personalised rental property management.

We believe landlords deserve better communication from their property managers, and a strong connection with their property management team.

We know it’s frustrating when you find a property manager that serves you well, only for them to change companies.  Here at Chase you will be dealing with owner operators, and when we hire property managers to join our team we offer them a desirable long term situation, where job satisfaction and a team environment with continuing education and up-skilling is always on offer.

We currently operate from two home offices, one in Albany, and one in Parnell, ensuring that we are within a close proximity to the Hibiscus Coast, North Shore, or Central Auckland, in case we need to scoot out to any emergencies at any of our rental properties.

When we meet with clients we get together at a convenient place for you, whether it’s your home, place of work, or favourite coffee shop.

At Chase we are here to ensure you have more time for the finer things in life. We ensure your property is treated with respect and care, and that rent is paid on-time, every-time.

Having a property manager is the best way to minimise your risk and stabilise your returns over a longer period of time

Investment is about playing the risk vs. reward game, you have insurance to guard against risk, but it pays to check and double check! Go through your insurance with a fine tooth comb to see exactly what is covered. 

Start asking “What’s covered and what’s not?”, “What do I have to do to meet my insurer’s requirements?”, “How often does the insurer require you (or your property manager) to conduct inspections?”, and “Does your insurance cover wilful damage?”

It also really pays to have a devoted representative from the insurance company. Know who you talked to, when you talked to them, and keep a record of it.